Software Development Engineer II, Amazon Connect Customer

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers. The Customer Engagement Experience organization in Amazon Connect Customer builds the applications, services, and developer tools that help businesses deliver personalized, proactive service to their customers. Our goal is a consistent experience for everyone who interacts with a business through Amazon Connect Customer, whether that's an end customer, an agent, or a supervisor, on any surface or device. Blitz is at the center of that goal. We're bringing ECW, the hosted widget, agent chat, and mobile renderings together into a single architecture that adapts to each persona through configuration. We own the chat experience layer, chat libraries, and admin configuration that power conversational interactions across every surface. AI is changing how customers and businesses talk to each other, and Blitz is building for that shift. We put AI at the core of everything we design, so customers get answers faster, agents spend their time where it matters most, and businesses keep getting better at serving their customers. Because we build on one architecture, every AI capability we ship reaches every persona and every surface at once. On this team, you'll help shape what AI-powered customer conversations look like for thousands of businesses. You'll take on hard problems at scale, make big architectural decisions, and see your work reach customers quickly. Key job responsibilities • Design and code the right solutions starting with broadly defined problems. * Work in an agile environment to deliver high-quality software. * You are creative, responsible, and able to dive deep into emerging serverless AWS technologies. * You will think about business opportunities, operational issues, architectural diagrams, scalability, security, and the customer perspective in the course of a single conversation. About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.