Sr Specialist - Software Development & Engineering

Your opportunity Schwab Description ​​At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.​ ​Schwab India​ Description Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region​ What you have Role Desription This hands-on Senior Production Support Engineer role supports critical Billing and FLEX applications, batch processing, data movement, APIs, and system integrations that enable accurate and timely billing, commission, and fee processing. Working closely with U.S.-based and India-based teams, the engineer will independently investigate and resolve complex production incidents while ensuring the reliability, stability, and accuracy of Billing and FLEX services. This is not an end-user support role. The position focuses on system-generated incidents, batch failures, application integrations, data validation, monitoring alerts, and operational activities across Java- and .NET-based distributed applications. The role requires strong technical judgment, disciplined incident management, effective cross-team coordination, and a continuous-improvement mindset focused on automation, observability, and reducing recurring operational issues. Key Responsibilities Provide production support for Billing and FLEX applications and related integrations across Java and .NET technology stacks. • Independently manage and resolve complex incidents involving batch processing, scheduled jobs, APIs, file transfers, data movement, and system-to-system integrations. • Troubleshoot Java and .NET applications by analyzing logs, exceptions, application behavior, service dependencies, and deployment configurations. • Monitor and validate Billing and FLEX processing, including billing cycles, enrollment, invoicing, commission and fee calculations, reconciliation, and downstream data delivery. • Assess incident impact, technical risk, data integrity, and business urgency; coordinate timely escalation and recovery activities. • Use SQL, monitoring tools, application logs, and operational dashboards to identify root causes and validate resolution. • Partner with Development, SRE, Infrastructure, Database, Network, and business teams on complex or recurring production issues. • Lead or contribute to root cause analysis and drive corrective actions that improve reliability and prevent recurrence. • Support production releases, deployment validation, certificate renewals, maintenance activities, disaster recovery testing, and operational readiness reviews. • Create and improve scripts, automation, monitoring, and alerting to reduce operational toil and improve response times. • Maintain accurate runbooks, support procedures, application documentation, and knowledge repositories. • Provide clear incident communications, cross-regional handoffs, and status updates to technical and