Software Development Engineer II, Managed Operations (MO)

AWS provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the Infrastructure organization, you’ll support the development and management of Compute, Database, Storage, Platform, and Productivity Apps services in AWS. The AWS Managed Operations (MO) organization objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions. We are in search of an experienced Software Engineer to develop products for our customers to enable AWS to expand its global footprint. Developers at Amazon work on real world problems on a global scale, own systems end-to-end, and influence the direction of our technology that impacts hundreds of millions of customers around the world. Join a team of passionate, customer obsessed developers that think big and have fun. Key job responsibilities Key job responsibilities In this role you will: - Design, implement, and deploy software components and features. You solve difficult problems generating positive feedback - Build solutions to support Governance and security of Agents - Build solutions to convert our platform to agentic-first interface - Have a solid understanding of design approaches and how to best use them - Work independently and with your team to deliver software successfully - Train new team-mates about your customers, what your team’s software does, how it is constructed, tested, operates, and how it fits into the bigger picture. A day in the life Our Software Development teams deliver solutions which support a centralized operational model and deliver on data driven findings to reduce operational toil for Amazon builders. We are committed to delivering high-quality leading-edge solutions, that improve customer satisfaction, increase efficiency, and enhance productivity by reducing time to resolve issues, consolidating resources to reduce costs, and standardizing operations. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.