Senior IT Infrastructure & Systems Engineering - AWS

Say hello to possibilities. It's not everyday that you consider starting a new career challenge. RingCentral, Inc. (NYSE: RNG) is a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Engineering Team to make sure we stay ahead of the competition. RingCentral is headquartered in Belmont, California, and has offices around the world. Title: Senior Systems Engineer (AWS) Team: IT Infrastructure & Systems Engineering Location: [Bengaluru / Hybrid] Role You’ll own the design, automation, and reliability of our cloud and identity infrastructure across AWS and GCP, with hybrid identity spanning Okta, Active Directory, and Entra ID. You’ll set technical standards for the team, lead incident response, and mentor engineers. This role covers infrastructure and identity only. It does not include SaaS application administration or endpoint management. What You’ll Do Cloud architecture and operations Design and operate AWS infrastructure: multi-account and multi-region structure, VPC and network design, IAM, compute, and storage, with security and cost in mind Plan and test high availability and disaster recovery, and run regular cost reviews Support GCP workloads, org-level IAM, and org policy Maintain consistent networking, connectivity, and guardrails across clouds and on-prem Infrastructure as code and automation Own Terraform module design, remote state, and CI/CD-driven plan/apply with drift detection Use Ansible or equivalent for configuration management of Linux systems Automate operational and lifecycle work with Python, PowerShell, or Bash, vendor APIs, and workflow platforms (Okta Workflows, n8n, or similar), and track the toil removed Identity and access Own Okta (Identity Engine) architecture: SSO (SAML/OIDC), SCIM lifecycle provisioning, MFA, authentication policy, and Device Trust Manage hybrid identity across Active Directory and Entra ID, including sync and federation Own service-account and machine-identity lifecycle, secrets management, and least-privilege role design across cloud and identity platforms Reliability and observability Define SLIs and SLOs with service owners, and build the metrics, logs, traces, dashboards, and alerting that support them with low noise Work with paging and ITSM tooling (e.g., PagerDuty or Freshservice) and OpenTelemetry-based instrumentation Join the on-call rotation, lead major incidents, write RCAs, and drive fixes that prevent repeat pages Troubleshoot across network, OS, identity, and application layers Security and compliance Drive vulnerability remediation and hardening Own audit evidence collection and remediation for SOC 2 or similar Review and document risk exceptions Leadership Review designs and pull requests, mentor engineers, and maintain runbooks and architecture documentation Partner with security, DevOps, and application teams on infrastructure changes Required Qualifications 6+ years in systems, infrastructure, or cloud engineering Production AWS architecture experience beyond basic provisioning, including multi-account design and DR Hands-on GCP experience (IAM, projects, org policy, networking) Terraform at scale: module design, state management, testing, and pipeline integration Production Okta experience: debugging SAML/OIDC failures, building SCIM integrations, and working with the Okta API Working knowledge of Active Directory and Entra ID in a hybrid environment, including LDAP Understanding of modern authentication standards (OAuth 2.0, FIDO2) Strong networking fundamentals (TCP/IP, DNS, VPN, load balancing, firewalls) Linux administration; Windows Server a plus Proficiency in Python or PowerShell, plus Bash Experience with an observability stack (Datadog, Prometheus/Grafana, CloudWatch, ELK, or similar) and with defining SLOs Willingness to join an on-call rotation and lead incidents Preferred Qualifications Okta Certified Professional or Administrator AWS Solutions Architect Professional, AWS Security Specialty, or equivalent GCP Okta Workflows, n8n, or other automation platform experience Zero trust or device-trust implementation experience Kubernetes (EKS) and CI/CD (GitHub Actions, Jenkins) Experience supporting SOC 2 or similar audits On-Call Primary/secondary rotation, roughly one week in 4, including weekends. Pages are tied to defined severity levels. Because the team supports global operations, expect some out-of-hours coverage. First 12 Months Own a defined segment of AWS/GCP end-to-end, fully in Terraform Cut manual operational work measurably through automation, with the hours saved tracked Define SLOs for the services you own and improve alert quality and time to resolution Close identified SSO, SCIM, and IAM gaps, and complete at least one access certification cycle