Senior IT Software Engineer

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary We are looking for a Senior Software Engineer with 4+ years of software engineering experience to architect, build, and deploy custom Agentic AI applications integrated with our Salesforce ecosystem. In this role, you will bridge modern generative AI technologies (LLM orchestrations, autonomous agent loops, tool calling, and RAG) with enterprise CRM infrastructure. You will design autonomous and semi-autonomous AI agents that execute complex, multi-step business workflows, interact directly with Salesforce data and APIs, and safely escalate to human teams when necessary. Key Responsibilities Agentic Application Architecture: Design, build, and maintain agentic solutions using tools like LangGraph, ADK, LangChain, AutoGen, CrewAI etc. Salesforce Integration & Tool Calling: Implement robust REST/SOAP integrations, Webhooks, Platform Events, and Apex Invocable Methods allowing AI agents to query SOQL, update CRM records, and trigger Salesforce Flows autonomously. Context Grounding & RAG Pipelines: Build Retrieval-Augmented Generation (RAG) pipelines connecting vector stores (e.g., Pinecone, Weaviate, pgvector) to supply real-time context to LLMs while mitigating hallucinations. Workflow Automation & Agent Governance: Define function calling schemas, tool definitions, dynamic planning loops, and fallbacks. Implement safety guardrails, prompt evaluation suites, rate limiting, and seamless human-in-the-loop (HITL) handoffs. Observability & Reliability: Set up agent monitoring, evaluation metrics, and tracing to track execution paths, latency, context usage, and token costs. Cross-Functional Leadership: Partner with Salesforce Architects, Product Managers, and security teams to translate complex CRM requirements into reliable AI features adhering to enterprise compliance and data governance standards. Qualifications Required Technical Skills & Qualifications Software Engineering Foundation: 3+ years of professional backend software engineering experience building scalable microservices, REST APIs, and asynchronous message queues. Agentic AI & LLM Systems: 2+ years of hands-on experience developing production AI agents, autonomous decision loops, multi-agent coordination, and function-calling/tool-use paradigms. Salesforce Core Knowledge: Proven experience interacting with Salesforce APIs (REST/Composite/Bulk), SOQL/SOSL queries, Connected Apps, OAuth flows, and Apex (Invocable Actions, Triggers). Programming Languages: Advanced proficiency in Python or TypeScript/Node.js for AI backend systems. Vector Databases & Embeddings: Direct experience with semantic search, embeddings generation, and vector engines (e.g., Pinecone, Qdrant, ChromaDB, PGVector). Cloud & DevOps: Proficiency in cloud infrastructure (AWS/GCP/Azure), containerization (Docker, Kubernetes), serverless computing, and CI/CD pipelines. Domain Knowledge: Solid understanding of B2B Sales processes, Partner Relationship Management (PRM), and the end-to-end Opportunity-to-Quote (Q2C) lifecycle . The Team You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever!. That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.