Lead QA Engineer, Enterprise Platform

Description Keeper Security is hiring a Senior Technical Product Manager, Enterprise Platform to own the roadmap and delivery of platform capabilities for enterprise and public sector customers with complex security, compliance and deployment requirements. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL or El Dorado Hills, CA metro areas. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver secure, reliable and supportable platform capabilities for some of the world’s most demanding IT environments. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com . About the Job As a Senior Technical Product Manager, Enterprise Platform, you will own product scope, priorities and release planning for a strategic platform initiative serving enterprise, public sector and other highly regulated customers. You will work across Engineering, QA, Product and customer-facing teams to turn customer, field and executive requirements into clear product scope, acceptance criteria and release plans. The initiative spans multiple Keeper product areas and shared services, including backend systems, Vault, Admin Console, privileged access management, secrets management, identity and deployment infrastructure. This role requires strong technical fluency and experience delivering software into customer-managed, private cloud, on-premises or otherwise highly controlled environments. You should be comfortable discussing containers, CI/CD, Linux, networking, TLS, software packaging, cloud dependencies and deployment architecture well enough to evaluate trade-offs, identify risks and help drive technically complex work to completion. You will own what is delivered, why it matters, how work is prioritized and when the platform is ready to release, while partnering closely with technical and QA leads on architecture, implementation and validation. Responsibilities Own the product roadmap, priorities and release scope for secure customer-managed and restricted deployment environments Translate customer, field, CTO and business requirements into clear product requirements, feature definitions and measurable acceptance criteria Drive cross-functional delivery across multiple engineering teams working within shared codebases and platform services Define release plans, milestones, dependencies and readiness criteria across backend, client, PAM, identity, infrastructure and platform workstreams Own product requirements for installation, upgrades, versioning, rollback, supportability and lifecycle management Drive platform workstreams including database upgrades, logging and metrics, licensing, offline operation, customer-controlled encryption keys and deployment reliability Partner with technical leads to evaluate feasibility, resolve trade-offs and ensure requirements align with platform architecture and engineering standards Partner with QA to define acceptance criteria, validation requirements and release readiness Ensure customer-managed deployment requirements are incorporated into shared platform services while avoiding unnecessary product forks Maintain alignment between customer-managed deployment requirements and Keeper’s broader cloud platform roadmap Define requirements for containerized delivery across Docker, Kubernetes, Helm and Linux-based environments Define product requirements for secure software supply chain practices including image signing, SBOMs, release artifacts and auditable build processes Work with Engineering to identify cloud-specific dependencies and define requirements for customer-managed or disconnected alternatives Support Sales Engineering and customer-facing teams on technical evaluations, demonstrations, trials and early customer feedback Define requirements for installation, upgrade, administration and operational documentation Maintain clear visibility into delivery status, risks, dependencies and decisions for Product and Engineering leadership Protect product scope and uphold core platform principles including security, maintainability, zero-knowledge architecture and shared-code consistency Use AI-assisted tools such as Claude, ChatGPT or similar platforms to improve product research, requirements development, technical analysis, documentation and workflow efficiency Requirements 7+ years of experience in product management, technical product management, platform product management or a related technical product role Significant experience owning technically complex software products or platform capabilities delivered across multiple engineering teams Direct experience shipping software that customers operate in their own environments, such as self-hosted, on-premises, appliance, private cloud or disconnected deployments Strong understanding of software installation, upgrades, versioning, backward compatibility, release planning and support lifecycle requirements Strong technical understanding of containers and deployment technologies including Docker, Kubernetes and Helm Familiarity with Linux systems, networking, DNS, TLS and common enterprise infrastructure concepts Understanding of CI/CD pipelines, build systems, container registries and modern software delivery practices Familiarity with cloud infrastructure and services, particularly AWS, and the role of services such as object storage, queues, messaging and email within distributed applications Ability to understand technical architecture documents, evaluate engineering trade-offs and participate effectively in infrastructure and deployment discussions Proven experience translating complex customer and technical requirements into clear product scope, user stories and acceptance criteria Experience leading delivery across multiple engineering teams without direct reporting authority Strong product judgment with the ability to prioritize competing requirements and maintain disciplined scope Strong written and verbal communication skills with the ability to work effectively with engineers, executives, customers and field teams Experience managing product risks, dependencies and release readiness across complex initiatives Ability and willingness to use AI-assisted tools effectively to support product research, technical analysis, documentation and execution U.S. citizenship required due to the nature of certain Keeper contracts Preferred Qualifications Experience delivering software into air-gapped, disconnected or highly restricted environments Experience supporting government, defense or regulated environments such as DoD IL5, FedRAMP, classified systems or similar deployment models Active U.S. Government security clearance Experience with enterprise cybersecurity, privileged access management, secrets management, key management or identity security products Familiarity with zero-knowledge or end-to-end encrypted architectures Experience with software supply chain security, SBOMs, artifact signing and reproducible builds Familiarity with open-source licensing requirements including AGPL or similar licenses Experience with offline software licensing, entitlement management or license enforcement Familiarity with customer-managed databases, logging platforms and observability tooling Experience working closely with platform, infrastructure or DevOps engineering teams Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc.) Above-market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: [email protected]