Senior Partner Solution Architect (Americas)

About the role About you Moving at our pace brings a lot of change, complexity, and ambiguity — and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can: Care deeply about what you do and about making commerce better for everyone Excel by seeking professional and personal hypergrowth Keep up with an unrelenting pace (the week, not the quarter) Be resilient and resourceful in the face of ambiguity and thrive on (rather than endure) change Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward Use AI as a reflex, not an afterthought — as a thought partner, researcher, and force multiplier in your day-to-day work Work digital-first for your daily work About the role The PSE team's mission is to raise the technical ceiling of what Shopify's partner network is capable of building — by working hands-on with agency partners as dedicated technical strategists, bridging the field and Shopify's product teams, and scaling expertise across the ecosystem through education and community. As a PSE, you work directly with our highest-potential agency and technology partners, giving them the technical depth, platform knowledge, and architectural thinking to deliver complex, high-stakes implementations at the highest level. This isn't a support role. You think in systems, work cross-functionally, and translate technical complexity into clear, actionable direction. You'll get to do things like: Act as a technical Shopify expert for partners implementing the platform or integrating Shopify into an existing commerce technology stack Deliver tailored technical training, onboarding, and consultations to selected partners Run scalable programs (office hours, webinars, lunch and learns) that elevate technical knowledge across the broader partner network Synthesize partner feedback and surface recurring technical pain points to Shopify's product and R&D teams — you're the voice of the partner ecosystem internally Develop and maintain enablement resources: technical guides, best practices, and implementation playbooks Speak at and attend events to represent Shopify to current and prospective partners Mentor and coach other partner-facing teams at Shopify on technical aspects of the platform Align with product and R&D on Shopify's roadmap and share partner feedback on released features Qualifications Experience in ecommerce, digital agencies, solutions engineering, implementation consulting, or a similar technical pre/post-sales role Experience in the enterprise space where governance, stakeholder management, and change management matter as much as the technical build Deep and wide expertise of the Shopify platform and its application ecosystem and integrations Strong API knowledge (REST and GraphQL) for enterprise integrations Experience working with highly technical and executive-level audiences and managing cross-functional stakeholders Ability to gather, infer, and interpret complex business requirements and translate them into technical solutions Solid understanding of cloud-based technologies and SaaS fundamentals Strong communication skills — you can explain complex technical concepts clearly to both technical and non-technical audiences Reflexive AI usage — you already use AI daily as a thought partner, researcher, and productivity multiplier, and you're always learning to use it better Comfortable with ambiguity and able to prioritize competing demands without losing quality A great video presence with confidence operating at an executive level Up to 25% travel annually may be required for this role. Bonus experience On top of the core qualifications, these would make you an even stronger fit: Experience building or scaling a partner enablement program Hands-on experience with Shopify app design or theme development Familiarity with headless or composable commerce architectures Background in B2B, ERP integrations, or omnichannel commerce Familiarity with version control systems (e.g., GitHub) Prior experience in a partnerships or commercial org at a SaaS company About Shopify Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option. About you Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can: Care deeply about what you do and about making commerce better for everyone Excel by seeking professional and personal hypergrowth Keep up with an unrelenting pace (the week, not the quarter) Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change Bring critical thought and opinion Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do Embrace differences and disagreement to get shit done and move forward Work digital-first for your daily work We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.